The Irish Hardware and Building Materials Association are the national trade association for over 600 firms who make a valuable contribution to the economy of Ireland accross a broad spectrum of operations at retail, wholesale and manufacturing level.
IHBMA members service their local communities competitively through over 800 outlets providing careers for more then 25,000 people across Ireland.
The IHBMA is affiliated to the International Federation of Hardware Housewares Associations and is also a member of the European Association of National Builders Merchants.
Expert Hardware are signatories of the IHBMA Customer Charter which lays down minimum service standards. Members of the Charter Register promise to observe these standards in their dealings with customers at all times.
As members of the IHBMA Expert Hardware are dedicated to giving all our customers efficient and courteous service.
The IHBMA Charter provides for levels of good practise that are over and above your normal contractual rights.
It is part of our campaign to maximize the efficiency of the service and product side of the building material, hardware, DIY, decor and allied industries.
Charter Standards
- Comprehensive and quality stocks
- Clear and accurate information
- Value for money price structure
- Prompt deliveries
- Helpful and efficient service
- Commitment to product, customer care and safety training
- Technical advice from experienced teams
- Prompt handling of enquiries
- Professionalism & Confidentiality
